Frequently Asked Questions

FAQ for Buyers

Q: What is AllBaby?

A: AllBaby is an online marketplace where parents can buy and sell preloved baby items, including clothing, toys, furniture, and gear. It's affordable, sustainable, and hassle-free!

Q: Are the items on AllBaby in good condition?

A: Yes! We ensure all sellers list items that meet our quality standards. Many items are gently used, and some are even brand new with tags!

Q: How do I pay for my purchase?

A: AllBaby offers secure payment options, including credit/debit cards, PayPal, and more. Your payment is protected until you receive your order.

Q: What is the return policy?

A: Returns are allowed for items that are not as described or damaged. However, preloved items are sold "as-is," so please check the listing details carefully.

Q: How does shipping work?

A: Sellers can choose to offer shipping or local pickup. Shipping costs are calculated at checkout, and we provide tracking for all shipped items.

FAQ for Sellers

Q: How do I sell on AllBaby?

A: It’s simple! Create an account, upload photos of your items, set your price, and wait for buyers to contact you. We handle the payments and make shipping easy.

Q: Are there any fees to sell on AllBaby?

A: AllBaby charges a small service fee per sale to keep the platform running smoothly. No listing fees—only pay when you sell!

Q: How do I ship items to buyers?

A: When an item sells, we provide a prepaid shipping label. Just print it, package your item, and drop it off at your nearest post office.

Q: Can I sell large items like furniture?

A: Absolutely! Large items can be listed for local pickup. Buyers can arrange a time to collect the item directly from you.

FAQ - General

Q: Why choose preloved over new items?

A: Preloved baby gear is kinder to your wallet and the planet. Babies outgrow items quickly, so preloved means you save money and reduce waste.

Q: Is AllBaby safe to use?

A: Yes! AllBaby prioritizes safety by securing payments, providing verified reviews, and facilitating transparent communication between buyers and sellers.

Q: How do I contact customer support?

A: Our friendly support team is here to help! Contact us via email at support@allbaby.com.au or through the Help Center in your account.

Q: Can I use AllBaby on my phone?

A: Of course! Our website is mobile-friendly, and an app is in the works to make shopping and selling even easier.